Refund Policy

Refund Policy of Frame Windows

At Frame Windows, we are committed to providing high-quality products and services. If for any reason you are not satisfied with your purchase, please read our refund policy below.

1. Eligibility for Refund

We offer a refund for products purchased from Frame Windows only under the following conditions:

• The product must be returned within 30 days from the date of delivery.
• The product must be unused, in its original condition, and in the original packaging.
• The refund request must be made with the original purchase receipt or order number.

2. Non-Refundable Items

Unfortunately, some items are non-refundable, including:

• Customized or made-to-order products.
• Products that have been installed or modified in any way.
• Products damaged by the customer or due to improper handling.

3. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

• Contact our customer service team at contact@riyomglobal.in or call us at +91 9559721155.
• Provide your order number and a description of the issue with the product.
• We will review your request and provide instructions on how to return the product if applicable.

4. Refund Process

Once we have received the returned product and verified that it meets the eligibility criteria, we will process your refund. Please note the following:

• Refunds will be issued to the original payment method.
• The processing time for a refund may take up to 7-10 business days.
• If the refund is approved, you will receive an email confirmation with the refund details.

5. Exchange Policy

If you are not satisfied with the product and wish to exchange it instead of requesting a refund, please contact our customer service team to discuss exchange options.

6. Contact Us